Top 5 Business Advantages Of Using Dynamics CRM

The service that Microsoft Dynamics provide is faster, flexible and reliable compared to other CRM tools. This tool mainly functions in the field of Sales, Marketing, and service. There are different ways in which you can manage your business in a better way by going for Dynamics CRM Development Services.

Five of them are mentioned below:

• Integration with Microsoft office and office outlook:

Microsoft Dynamics provides seamless support for office elements like Microsoft word, excel, and perspective. Integration of Dynamics CRM with these apps is straightforward and flawless. Office tools are the main tools to maintain CRM. Microsoft Dynamics support them so that the documentation and execution of office files get easier. The interface of Dynamics CRM is very user-friendly. It is so easy to use that even employees can also efficiently get any information they want from the software itself.

• Adaptable dashboards:

The dashboard is one of the most favorite features of Dynamic CMR. It gets adapted to the user behavior automatically and gives the real-time data preferences to the user. It provides a bigger picture of business areas starting from lead generation or pre-sale to customer service. Microsoft Dynamics also provides customisation functionality to the users with the help of which they can make UI changes that they want in the software.

• Data storage and Hosting:

Unlike other CRM where data storing is done on local machines data storage in Dynamics CRM is done in the cloud. This makes the task of offshore developers easy. It helps a lot to those users who usually travel more and prefer to work on site. Dynamics CRM users can access their data from anywhere at any time from any device including Desktop, mobile, and tablets. It always keeps the information steadily as well as readily available. Now as developers can access data from anywhere outsourcing will also increase.

• Personalized customer care:

Best service is the heart of customer satisfaction. To deliver the best in class service, we need to know the exact needs of our customers via every possible channel. Feedback is equally important as delivering the product. The sales of any product won't increase unless the customer is satisfied. Dynamics CRM helps to increase the sales by creating, assigning and managing customer service via call email or face-to-face. Performing every task carefully Dynamics CRM helps us personalize the customer care in such a way that it'll make every customer of our feel special.

• Social tools:

Today social media has become the biggest and also in some cases the only way to reach the customers. That is the reason why companies are moving towards improving their social media reach using various platforms. It has been proved that the around 77% of customer requests are coming via social media only. With the help of Dynamics CRM's easy integration to every social media sites, managing company's social media accounts get easier than ever. We can easily find out company's social insights regarding their branding and collaboration with customers as well as partners.

References

• http://www.focusonbusiness.co.uk/benefits-of-dynamics-crm
• https://www.crmsoftwareblog.com/2011/07/14-benefits-of-microsoft-dynamics-crm-%E2%80%93-straight-%E2%80%98out-of-the-box%E2%80%99/
• https://www.businesscomputingworld.co.uk/the-pros-and-cons-of-microsoft-dynamics-crm/